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Birdsfoot Lane Pharmacy - Your health is our priority

Frequently Asked Questions

The following are some commonly asked questions - if you have any further queries or would like any advice, please do not hesitate to contact our friendly Pharmacy team and we'd be happy to help.

What is the Birdsfoot Lane Pharmacy?

Birdsfoot Lane Pharmacy is an Online Pharmacy/Chemist that is run by a team of experienced healthcare professionals based in London Luton, UK. It is owned and operated by UK qualified pharmacists, Rupesh Shah & Bindiya Shah, who run Birdsfoot Lane Pharmacy based on years of industry experience.

What is an Online Pharmacy/Online Chemist?

An online pharmacy is very similar to your local chemist in the way it is operated and regulated. The main difference is that, as an Online Pharmacy/Chemist, we are tailored to providing medication over the Internet, and have developed safe methods to do this. Like a regular chemist we dispense NHS prescriptions, however our real focus is how we can provide and increase access to healthcare remotely via the Internet.

How can I be sure Birdsfoot Lane Pharmacy, Luton is legitimate?

At the Independent Pharmacy we are registered with, governed & inspected by a number of organisations in the UK to ensure that we provide the highest quality care to our customers. Our Online Pharmacy is regulated by the General Pharmaceutical Council (GPhC) and also registered with the National Pharmaceutical Association (NPA). We are also an NHS licensed Online Pharmacy.

For more information on our company details and regulations see Company Information in the footer of every page.

How do I contact Birdsfoot Lane Pharmacy?

You can contact us by email or by telephone. You can click the Contact link at the top of every page to get in touch should you need any help or advice. We look forward to hearing from you.

Is this Online Pharmacy based in the UK?

Yes, we are a pharmacy based in London Luton, UK. We are owned and run by pharmacists and other colleagues including GP's, Pharmacist Prescribers & Dispensing Technicians, all trained and registered in the UK.

Where is all the stock sourced from?

At Birdsfoot Lane Pharmacy all the Pharmacy, Fragrance and Skincare stock is sourced from Authorised dealers in the UK.

Are the online and instore products sold by Birdsfoot Lane Pharmacy Genuine?

We can guarantee every thing we sell online and instore is 100% Genuine and Authentic.

How do you Deliver your goods?

All our orders over £20 are delivered FREE. All packages are delivered by a courier or Royal Mail Sign for Service. Please go our our Delivery page for further details.

Can I be assured all goods are Good Value and Genuine?

Birdsfoot Lane Pharmacy is a licensed distributor for all major fragrance brands, so you have peace of mind knowing your order is in safe hands. We offer lowest prices online and in-store. However you prefer to shop, we guarantee you’ll find our best price.

Instore in Birdsfoot Lane Pharmacy Luton we guarantee you our prices for all our Aftershaves, Perfumes and Fragrances are the cheapest compared to Boots, Fragrance Shop, The Perfume Shop, Superdrug, John Lewis, House Of Fraser and Debenhams. If you find cheaper prices in any of the above store we shall without questions asked price match or offer you a full refund (T&C’s apply)

Do you price match Fragrance prices with stores in authorized fragrance stores in London Luton?

We work hard to ensure our customers can buy fabulous genuine fragrances in Luton at the most competitive prices.

To back this up, as an authorised retailer of the fragrances we sell, we match the displayed prices of the UK’s main multichannel, authorised fragrance retailers that are located within 5 miles of the store. The authorised fragrance retailers we match against are:

  • Boots
  • Superdrug
  • Debenhams
  • The Perfume Shop
  • House of Fraser
  • John Lewis
  • Selfridges
  • Harrods
  • The Fragrance Store

What are the Price Match Terms & Conditions?

Price match is applicable on the date of purchase only.
Product must be in stock and available to buy immediately on the competing retailer’s web site, not just available to order.
Price Match will only apply to the first item on a multiple purchase of the same items. This can be changed at our discretion.
Price Match can only be used against the displayed price on an authorised competitor’s website and cannot be used in conjunction with any other offer, e.g. vouchers, member discounts, staff discount, bounce-backs, scratch cards, promotional discounts etc.
Price match cannot be offered against competitor promotions offering a discount on bundle deals, e.g. buy 2 for £20, on spend threshold deals, e.g. spend £60.00 and get 15% off, or short-term promotions where there is a blanket discount and individual product prices are not reduced.
Price Match does not apply to clearance and discontinued lines.
Price Match does not apply to outlet or online only retailers.
Price Match does not apply when a competitor is in administration or closing down

We reserve the right to withdraw Price Match at any time. These terms and conditions do not affect your statutory rights.
Birdsfoot Lane Pharmacy
255 Birdsfoot Lane, Luton, Bedfordshire, LU3 2HX
Superintendent Pharmacist : Mr Rupesh Shah
GPhC Pharmacist Reg No. : 2048914
GPhC Premises Reg No. : 1028845
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